A Career in Customer Service

  


Why Customer Service?

The Customer Service qualification is suitable for all types of work roles across a wide range of organisations - whatever your role, you are generally delivering some kind of customer service. You could be working in a shop, sales team within an office, or a hairdressing salon. Good customer service gives an organisation a competitive ‘edge’ and the skills that you will learn throughout the qualification are invaluable. 

 

Qualifications JACE offers:

  • Level 2 Diploma in Customer Service
  • Level 3 Diploma in Customer Service

  

What will I learn?

Areas you will cover will include:

 

How to maintain a positive customer friendly attitude; how to recognise queries; requests and problems and how to deal with these; how to communicate effectively with all types of customers; understanding the rules and regulations for delivering service to customers.

 

What this qualification can lead to:


Examples of jobs roles at Level 2:

  • Customer Service Administrator
  • Receptionist
  • Retail/Service Assistant
  • Contact Centre Operative

 

Examples of job roles at Level 3:

  • Supervisor
  • Team Leader

 

How long does it take?

Generally a Level 2 Business and Administration Apprenticeship takes 12 months to complete. At Levels 3 and 4, the apprenticeship can take 18 months on average.

 

How to apply:


You can apply to JACE all year round. No need to wait - get in touch today!

 

Telephone us on 0345 241 7738             

Email: jace@jace-training.co.uk

www.jace-training.co.uk   

 

 

 

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