Here is a list of some of our frequently asked questions across all aspects of JACE Training.  If you have any other questions please do not hesitate to contact us.

Student perspective:


Applying to JACE


How do I apply for a course?

There are many ways of making an application to start your training with JACE.  You can apply on-line at  www.jace-training.co.uk.; telephone us on 0345 241 7738; or email us at info@jace-training.co.uk


Will I need to attend for interview and what will it be like?

We usually invite all applicants to attend for interview at one of our centres, before starting a course. This is nothing to worry about. Our friendly and trained staff  are here to help put you at ease. The purpose of the interview is to make sure that you have the right qualifications and are well suited to the course of your choice.  To do this, we will record useful information about you, including how you like to learn and what your career goals might be, so that we can help guide you.


The interview is a chance for you to meet the staff, see the learning environment and ask any questions.

If you are unable to attend in person for interview, we can conduct this over the telephone.


How will I know if I have chosen the right course?

The interview process should help ensure that you are put onto a course that ideally suits you, in terms of your existing qualifications, your career wishes and your main learning interests. You will also go through an Induction on first starting, which will give you a further idea of what your course will be like.


What if I have a criminal record?

Having a criminal record will not necessarily prevent you from training with JACE. However, depending on the nature of your offence, it may mean that you are unable to complete some vocational subjects, such as childcare. All applications are processed on an individual basis and you will have the opportunity to discuss any issues in a confidential manner.


Starting at JACE

When does my course start?

At JACE, you can start your course at any time throughout the year that fits with your individual circumstances (unlike a college, which normally enrols students during September only). This flexible approach, allows you to plan the start of your course at a time that works best for you.


What is enrolment?

Enrolment is your official registration with us as a learner.  It usually takes place just before you start your course, when you will be asked to sign a Learner Agreement. This document sets out what is expected of you during your time with JACE. In order to enrol, we will need to gather important information from you, including:

  • Proof of identification ( e.g. passport)
  • Proof of your existing qualifications (certificates issued from awarding bodies)
  • Any other important health or educational needs, relevant to your learning with us.


What is induction?

Induction happens during the first few weeks with us. You will be welcomed into one of our centres and have the chance to meet your tutors and other students; cover relevant Health and Safety issues; and receive your timetable.


What do I need to bring with me on my first day?

We will write to you beforehand advising of any special equipment to bring with you but always recommend that you arrive with pen and paper as a minimum.


Money Matters


Do I need to pay anything?

If you are aged 16-18, then the majority of our courses are free. You may have to buy course equipment, such as a uniform (e.g. if you are studying one of our catering courses); maths’ kit for GCSE study (e.g. calculator, ruler, protractor) and books relevant to your course. This will be confirmed by your course tutor.


If you are aged 19-24 and enrolled on an apprenticeship programme, then the government will pay 50% towards your qualification and then you and/or your Employer may be required to contribute toward the remaining cost of the training. Our staff will be happy to advise on any further financial assistance that may be available from relevant funding organisations.


Will I get paid / do I receive travel money?

As an Apprentice you will be employed and entitled to a wage. There is no set rate of pay for Apprentices but minimum hourly rates of pay apply, depending on your age. Please check the government web site, gov.uk for further information.


Under a Study Programme or Traineeship, you will not be paid. However, if you are aged 16-19 and enrolled on one of these programmes, you may be entitled to a bursary. This will be subject to making an application and providing evidence of your household income.


Can I receive support for childcare costs?

The Care to Learn Scheme can help with childcare costs while you study but to receive entitlement, you must be under 20 years of age at the start of your course. For further information, please visit gov.uk and search ‘Care to Learn’.


Will my parents keep their tax credits if I get paid?

Yes, your parent/guardian will be entitled to keep their tax credits whilst you are training at JACE. We can offer a course confirmation letter as proof that you are studying with us.


Do I receive a student discount card?

Yes, you can apply for a Student Discount card. Details of how to apply will be given to you at your Induction.


Support Matters

Who can I talk to, if I have a personal problem?

At JACE, we take the safety and welfare of our students very seriously.  If you have a personal issue, you can talk in confidence with your tutor for support or guidance.  If they are unable to help, they will guide you to someone more able to provide the support that you may need.


Who can I talk to, if I have a problem with my academic work?

You should receive all the help and support that you need from your tutor and other specialist subject teachers. They will meet with you regularly to discuss any concerns and put action plans in place to put you back on track, if necessary. Additional support sessions are organised throughout the year for you to attend.


If I’m unhappy on my course, what can I do?

At JACE, we aim to make your time with us as enjoyable as possible, so that you have the confidence to succeed on your chosen course. However, you can speak to your tutor at any time if you have concerns. We advise not to let problems continue for long but raise any issues as soon as possible. In this way, we can more easily help you adjust and potentially change your course, subject to the circumstances.


What facilities area available to help me with independent study?

We will generally supply you with all the resources necessary to successfully complete your course.  On starting at JACE you will be supplied with your personal password to our Virtual Learning Environment, for you to access on-line material and resources relevant to your study.

Life at JACE

Is there a dress code?

There is no strict dress code at JACE and generally, students are free to where whatever they chose but within reason. Clothes should not be offensive to others and not include offensive wording or logos; neither should students wear anything that is too revealing.


Be aware that some courses may require specific clothing or a uniform (eg our kitchen catering courses) but you will be advised of this at interview and induction.


Are there any rules?

JACE does not produce a long list of rules and regulations. However, there are expectations of high standards around behaviour; attendance and punctuality; and giving your best in all that you do.  These requirements generally mirror what would be expected in the workplace, to help prepare you for employment. These (and other rules) are contained within our Student Code of Conduct that you will be asked to sign, as part of your Learner Agreement.


We are a multi-cultural learning establishment which positively promotes respect and tolerance.  We do not accept any form of bullying; discrimination; nor harassment, and have policies in place for dealing with such behaviours.


What happens after I finish my course?

On completion of your course, your JACE tutor will be happy to guide you on your next steps, whether it be progression onto a higher level of learning; changing direction in learning; or moving into the workplace.


How long do the courses last?

Apprenticeships last for a minimum of 12 months’ duration.  Level 2 Apprenticeships courses typically run for 12 months, whilst level 3 courses take around 14 months to complete. The length of a Level 3 Early Years childcare course can last up to 18 months (and possibly longer), depending on your existing GCSE qualifications in maths and English.


Traineeships can last up to 6 months and Study Programmes run for 12 months.


Can I work under a Traineeship Course?

You cannot be employed whilst undertaking a Traineeship. However, work experience is an essential part of the programme, to prepare you for progression onto an apprenticeship programme or directly into the work place, as an employee.


Employer perspective:




What are the main benefits of an Apprenticeship?

Government statistics indicate that 96% of businesses report benefits from employing an Apprentice, including:

  • Improvements in quality of company service and productivity
  • ‘Freeing-up’ of senior staff time, allowing  more strategic thinking about business improvements and profitability
  • Adding ‘dynamism’ to the workforce, that a younger, skilled staff member can provide, complementing existing more experienced staff
  • Improvements in  overall staff culture, with an energetic, ‘can-do’ attitude
  • Upskilling of existing staff via an Apprenticeship often transforms ‘doers’ into ‘thinkers’, creating a platform for general company growth.


How much will it cost to train and employ an Apprentice?

Under existing funding rules, the training cost of an Apprentice aged 16- 18 years is fully paid by the government.  For those apprentices aged 19-24, the government will fund 50% of the training costs and sometimes more.

If you are able to take on an Apprentice, you may also be eligible for a government grant of £1,500.


There are no set rates of pay for employing an Apprentice but the government has set minimum hourly rates, depending on age. Please refer to the government web site gov.uk for further information.


It is important to note that the funding rules for apprentices are due to fundamentally change from May 2017, with the introduction of an Apprenticeship Levy. Further information can be found on the government’s website, gov.uk or please contact a member of the JACE team for further guidance on how to make the most of these planned changes.


How can I ensure that my Apprentice will commit to the course and succeed?

There are obviously no guarantees that every person that you employ will stay with your company and succeed. There are the same ‘risk and reward’ balances in employing an Apprentice.


However, at JACE we will help in the screening of applicants to ensure suitability for the role; our carefully planned induction process will add to this process; and our experienced staff will help guide and motivate the Apprentice to succeed on their course, so that your investment has the best chance of adding real value to your company.


How can I find the time to train my Apprentice?

There is no doubt that employing an Apprentice is a commitment of time and money, as is often the case in the recruitment of new staff. However, our experienced assessors will help guide the Apprentice to make a valuable contribution early on and with regular reviews, help keep them on track and you updated with their course progress.


Such a strong partnership approach between all parties will provide the right environment to ensure that you investment in an Apprentice will reap the benefits outlined above. 


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